{"xsrfToken":"7eca6c27-d98f-4ff9-9849-8b5ede798b4d_e9cd010152730d118dafc5594bc05a41ec2cc56f_lout","branding":{"id":"5","key":"tes","name":"VirtualStaX Support Desk","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/5","theme":{"headerBGColor":"#fefab2","headerLinkColor":"#292929","headerLinkHoverColor":"#999873","headerLinkHoverBGColor":"#999873","headerBadgeColor":"#999873"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to our Support Center","sharedPortalName":"VirtualStaX Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to our Support Center","sharedPortalName":"VirtualStaX Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#141414","helpCenterTitleColor":"#fbfbfb","bannerMediaApiUrl":"https://api.media.atlassian.com/file/5eb69600-146b-41fa-a872-7851c7e8bbcf/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNDYzZjk4YS05NTM0LTRlNmQtOTA5Mi1jYzE5ZmFhYzUyMjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjVlYjY5NjAwLTE0NmItNDFmYS1hODcyLTc4NTFjN2U4YmJjZiI6WyJyZWFkIl19LCJleHAiOjE2ODAzNzEwMjIsIm5iZiI6MTY4MDM3MDQyMn0.SPFsjzZDpEEFU0zp9Idejf8VsFb5QkuxKfZjdv-pCuc&client=e463f98a-9534-4e6d-9092-cc19faac5224&height=300&mode=fit","bannerMediaApiFileId":"5eb69600-146b-41fa-a872-7851c7e8bbcf","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"5","key":"tes","projectId":10018,"serviceDeskId":5,"name":"VirtualStaX Support Desk","description":"<p>Welcome! You can raise a request for Customer Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/5","onlyPortal":true,"reqTypes":[{"id":"41","name":"Having problems with your wallet and transactions?","descriptionHtml":"","callToAction":"Having problems with your wallet and transactions?","introHtml":"<p>Select this if you have questions about or issues with your wallet, i.e.: deposits, withdrawals or transactions.</p>","icon":10536,"iconUrl":"https://virtualstax.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[10],"key":""},{"id":"50","name":"Issuer support","descriptionHtml":"","callToAction":"Issuer support","introHtml":"<p>If you are an Issuer on VirtualStaX, select this to request assistance.</p>","icon":10499,"iconUrl":"https://virtualstax.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[10],"key":""},{"id":"43","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://virtualstax.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[10],"key":""},{"id":"53","name":"Parental / Guardian Special Request to Onboard a Minor on VirtualStaX","descriptionHtml":"<p>_____________________________________________________________________________<br> Please complete the special request form below if you are the Parent or Guardian of a minor (between ages of 13 and 18) who wants to onboard as an Issuer on the VirtualStaX app.</p>\n<p>A Parental/Guardian consent form will be sent to you at the email address from which this request was received.</p>\n<p>Please note: You will be required to complete the KYC on behalf of the minor and upload your identification documentation to the platform for verification.</p>","callToAction":"Parental / Guardian Special Request to Onboard a Minor on VirtualStaX","introHtml":"<p>Special request to onboard an Issuer under the age of 18 years .</p>","icon":10514,"iconUrl":"https://virtualstax.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[10],"key":""},{"id":"52","name":"Suggestions","descriptionHtml":"","callToAction":"Suggestions","introHtml":"<p>Let us know if you have any suggestions or ideas for new features for VirtualStaX, we will take them to heart!</p>","icon":10498,"iconUrl":"https://virtualstax.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[10],"key":""},{"id":"40","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://virtualstax.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[10],"key":""},{"id":"44","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://virtualstax.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"48","name":"Frequently Asked Questions (FAQ's)","descriptionHtml":"","callToAction":"Frequently Asked Questions (FAQ's)","introHtml":"<p>Click on link to jump to FAQ's: <a href=\"https://virtualstax.atlassian.net/servicedesk/customer/portal\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://virtualstax.atlassian.net/servicedesk/customer/portal</a></p>","icon":10498,"iconUrl":"https://virtualstax.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[],"key":""},{"id":"45","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://virtualstax.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""}],"reqGroups":[{"id":10,"name":"General"}],"orderMapping":{"10":[40,41,50,53,52,43]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e48f1303-3d87-3aa0-84da-8f350e956d20","appLinkName":"System Confluence","spaceKey":"SDKB","spaceName":"Support Desk Knowledge Base","isServer":false},"labels":[],"projectKey":"CSD","serviceDeskId":5},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":53,"projectId":10018,"form":{"name":"Parental / Guardian Special Request to Onboard a Minor on VirtualStaX","descriptionHtml":"<p>_____________________________________________________________________________<br/>\nPlease complete the special request form below if you are the Parent or Guardian of a minor (between ages of 13 and 18) who wants to onboard as an Issuer on the VirtualStaX app. </p>\n\n<p>A Parental/Guardian consent form will be sent to you at the email address from which this request was received. </p>\n\n<p>Please note: You will be required to complete the KYC on behalf of the minor and upload your identification documentation to the platform for verification.</p>","callToAction":"Parental / Guardian Special Request to Onboard a Minor on VirtualStaX","intro":"<p>Special request to onboard an Issuer under the age of 18 years .</p>","instructions":"<p>_____________________________________________________________________________<br/>\nPlease complete the special request form below if you are the Parent or Guardian of a minor (between ages of 13 and 18) who wants to onboard as an Issuer on the VirtualStaX app. </p>\n\n<p>A Parental/Guardian consent form will be sent to you at the email address from which this request was received. </p>\n\n<p>Please note: You will be required to complete the KYC on behalf of the minor and upload your identification documentation to the platform for verification.</p>","icon":10514,"iconUrl":"https://virtualstax.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10088","fieldConfigId":"10206","label":"Name of Parent/Guardian","description":"Please enter Full Name and Surname of the Parent/Guardian requesting special permission to onboard a minor.","descriptionHtml":"<p>Please enter Full Name and Surname of the Parent/Guardian requesting special permission to onboard a minor.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"-","descriptionHtml":"<p>-</p>","required":true,"displayed":false,"presetValues":["-"]},{"fieldType":"text","fieldId":"customfield_10089","fieldConfigId":"10207","label":"Name of Minor","description":"Please enter the Full Name and Surname of the minor.","descriptionHtml":"<p>Please enter the Full Name and Surname of the minor.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10087","fieldConfigId":"10205","label":"Email address of Minor","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/53","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/53","calendarParams":{"firstDay":0,"date":"2023-04-01T19:33:42+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNDYzZjk4YS05NTM0LTRlNmQtOTA5Mi1jYzE5ZmFhYzUyMjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE2ODAzNzE2MjIsIm5iZiI6MTY4MDM3MDQyMn0.mxHYYnT_EiiBLOfKHg7aQ0btqtSSdwgyYabS3A5FW8g","targetCollection":"upload-project-10018","endpointUrl":"https://api.media.atlassian.com","clientId":"e463f98a-9534-4e6d-9092-cc19faac5224","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=virtualstax","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"7eca6c27-d98f-4ff9-9849-8b5ede798b4d_e9cd010152730d118dafc5594bc05a41ec2cc56f_lout","baseUrl":"https://virtualstax.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"e463f98a-9534-4e6d-9092-cc19faac5224","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","anonymousEnabled":true,"requestIntroEnabled":true}